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Frequently Asked Questions

BEFORE You Order

I am not sure which colors to use. Can you help?

  • Choosing your decal color(s) is the most important decision to make! It is difficult for us to provide advice regarding color choices without seeing the wall color and room décor in person. We strive to provide accurate colors on our color chart, however, the color chart colors may vary slightly to the actual vinyl color due to different computer screen settings.

    If you are not sure of the color(s) you need, please request free color samples at http://www.openheartcreations.com/color-sample-request.html

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What is a wall decal?

  • A wall decal can be lettering or graphic designs made from very thin vinyl material.  Open Heart Creations wall decals are made using the highest quality home decor vinyl material available.  Our vinyl material is made by Orafol Europe and its US subsidiary, Oracal USA.  All vinyl colors have a matte finish, resulting in a hand-painted look.  The vinyl material is backed with a low tack adhesive so that the vinyl does not damage the wall upon removal.  Wall decals are perfect for homeowners, renters, business owners, college dorms and more!

  • You can view our installation video at:

     http://tinyurl.com/7kc9eb9

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How easy is it to install an Open Heart Creations wall decal?

  • You do not need to be a wall decal expert to apply our decals!  Your Open Heart Creations wall decal will arrive with easy to follow installation instructions, a small test decal, as well as an application tool.

    If you are purchasing a medium to large decal, it is best to have two people working on the installation.

          You can view our installation video at:

 

        http://tinyurl.com/7kc9eb9

 

 

How easy is it to remove an Open Heart Creations wall decal?

  • Our wall decals can be removed by slowly peeling them off.  We suggest that you the low heat from a hair dryer to warm up the vinyl as you start peeling.   That will keep the vinyl from removing any weak areas of paint.

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Can I find Open Heart Creations products in stores?

  • Due to the customized nature of our products, Open Heart Creations wall decals are not available in stores.

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Can I reuse or reposition my Open Heart Creations wall decal?

  • Open Heart Creations wall decals are removable, but not reusable or repositionable.

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Will my decal have a matte or glossy finish?

  • Open Heart Creations wall decals are made with matte finish home decor vinyl.

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Can you help me choose the correct size for my space?

  • Open Heart Creations wall decals are available in multiple sizes. We recommend you measure the space you want the decal to fill up, and order the appropriate size for your space.  If you need a custom size, we will do our best to accommodate you.  Contact us here with your request.

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Where are your wall decals made? Where do you ship from?

  • Open Heart Creations wall decals are created in and ship from Buffalo, NY.

 

AFTER You Order

What is your Refund/Exchange Policy?

  • Every vinyl wall decal order is custom made-to-order. As such, we are unable to offer refunds or exchanges for our vinyl decals. Orders cannot be changed or canceled once they have already been made. In the event that an item arrives damaged, please contact us and we will arrange to replace the item for you after the original is returned to us. No replacement product will be issued for orders over fourteen (14) days old.

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RETURNS, EXCHANGES & CANCELLATIONS

What is your return/exchange policy?

  • Every vinyl wall decal order is custom made-to-order. As such, we are unable to offer refunds or exchanges for our vinyl decals. Orders cannot be changed or canceled once they have already been made. In the event that an item arrives damaged, please contact us and we will arrange to replace the item for you after the original is returned to us. No replacement product will be issued for orders over fourteen (14) days old.