- Terms & Conditions
Terms & Conditions
Open Heart Creations' Terms & Conditions
Welcome to Open Heart Creations (“Open Heart Creations”, “we” or “us”)! We are excited to provide a variety of vinyl wall decals, fabric reusable wall decals, canvas prints and more! Open Heart Creations offers an exceptional collection of modern and traditional home decor products to decorate your baby nursery, child's room, kid's playroom, and other home and office areas.
2. LEGAL AGREEMENT
These terms and conditions (the “Terms”) govern your use of our services, products, or websites (collectively, the “Service”). By using and accessing the Service, you agree to be bound by and comply with these Terms. Certain parts of the Service may set out additional terms or guidelines, all of which are incorporated by reference into these Terms. You are not permitted to use the Service if you do not accept these Terms.
We may update these Terms without notice to you. If you do not agree with such updates, you may not use the Service. If you have any questions about these Terms please contact us.
3. RETURNS & QUALITY
We take pride in the quality of our products and are fully committed to delivering a great customer buying experience. If you are not happy with your order and your order does NOT consist of a personalized or customized item, we will refund you (excluding shipping & handling costs) AFTER the product is returned to us. Please note that returns and/or refunds are not available for personalized and customized items, vinyl wall decals or fabric wall decals. If your item is personalized with a name, or was made in the colors of your choosing, a refund or return is not available.
If your order qualifies for a return, please contact us within 14 days from the date of shipping or 7 days from the day you received your shipment (whichever is later).
- All returns and exchanges must be authorized by an Open Heart Creations representative and must have a Returned Merchandise Authorization number (RMA #).
- RMA #s can only be granted to the original purchaser.
- Orders returned without an RMA # cannot be accepted or processed.
- An RMA # is valid for seven (7) business days from the date of authorization, and the product must be sent back to Open Heart Creations within that time frame.
- RMA #s must be clearly written on outside of the package being returned.
- All return shipping must be paid for by the customer.
- Refunds can only be issued to the original credit card used at the time of purchase. If original credit card is no longer valid, a store credit will be issued.
- If a replacement/exchange is authorized, the customer is responsible for the shipping costs of the replacement decal.
- You may send your products back via the shipping method you prefer, however, we recommend that all returns and exchanges be shipped back using a trackable and insured shipping method.
- Open Heart Creations cannot be responsible for returned packages that are lost in transit.
- If a customer refuses delivery or marks a package 'return to sender' as a method of returning the product, any fees charged by the shipping provider as well as any other fees incurred will be deducted from the refund issued to the customer.
- Personalized and customized items are NOT eligble for return, unless there was an error on the part of Open Heart Creations.
As soon as we receive your order, the production process begins quickly. Once the production process is started, we cannot cancel or change your order in any way. However, if we have not yet placed your order into production, you can attempt to cancel your order by emailing us at info@openheartcreations. If your cancellation is successful, we will provide a refund.
6. FEEDBACK/PHOTOS TO OPEN HEART CREATIONS
By submitting feedback, ideas, reviews, photographs or suggestions (“Feedback”) to Open Heart Creations, publicly through its suggestion or feedback web pages, or privately through one of our customer service channels (including but not limited to phone, online forms, email, chat, feedback forums, and blogs), you acknowledge and agree that: (a) your Feedback automatically becomes the property of Open Heart Creations without any obligation of Open Heart Creations to you; (b) your Feedback does not contain confidential or proprietary information of you or any third party; (c) Open Heart Creations may use or disclose such Feedback for any purpose, in any way, in any media worldwide; and (d) you are not entitled to any compensation or reimbursement of any kind from Open Heart Creations.
You agree to indemnify and hold Open Heart Creations and its affiliates, members, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of Content you submit, post, transmit or otherwise make available through the Service, your use of the Service, your connection to the Service, your violation of the Terms, or your violation of any rights of another.
8. MODIFICATIONS TO SERVICE
We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice at any time. You agree that Open Heart Creations shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
You agree that Open Heart Creations may terminate your account and access to the Service at any time, without notice, for any reason, including but not be limited to, (a) breaches or violations of these Terms or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you to delete your account, (d) discontinuance or material modification to the Service, (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, (g) engagement by you in fraudulent or illegal activities, or (h) nonpayment of any fees owed by you in connection with the Services. Termination of your Open Heart Creations account includes deletion of your Content, deletion of your password and all related information, and files and content associated with your account. Further, you agree that Open Heart Creations shall not be liable to you or any third party for any termination of your account or access to the Service.
The Service or third parties may provide links to other websites or resources. We do not endorse and are not responsible or liable, directly or indirectly, for any damage or loss caused by your use of or reliance on any such Content, goods or services available on or through any such site or resource.
11. DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. OPENHEARTCREATIONS AND ITS AFFILIATES, MEMBERS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Open Heart Creations and its affiliates, members, officers, employees, agents, partners and licensors make no warranty that (i) the Service will meet your requirements; or (ii) the Service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components.
Any material downloaded or otherwise obtained through the use of the Service is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
Under no circumstances will Open Heart Creations be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Service. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.
12. NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT OR INTELLECTUAL PROPERTY INFRINGEMENT
We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please contact us.
13. PAYMENT; SALES AND USE TAX
You will pay all fees due according to the prices and terms applicable to your Service, including any optional products or services. All fees are immediately due and payable. We accept no liability for information or content that is deleted due to an invalid or incomplete payment. We reserve the right to change our pricing for the Services at any time, with notice to you. We may also, in our discretion, offer discounts or special offers from time to time.
You shall pay or otherwise be responsible for all federal, state, or local sales or use taxes imposed on the Services.
No sales tax is charged when purchasing a gift certificate, though sales tax may be charged when using a gift certificate to make a purchase.
Any views, statements, advice or other information made available or expressed by third parties or users including but not limited to bloggers, are those of the respective third party or user and not of Open Heart Creations. While we actively seek community participation on our website through these various means, we do not endorse and are not responsible for the reliability or accuracy of any advice, opinion or statement made on the Service.
These Terms constitute the entire agreement between you and Open Heart Creations and governs your use of the Service, superseding any prior agreements between you and Open Heart Creations with respect to the Service.
Please report any violations of these Terms by contacting us.